Full policy

Privacy policy in detail

The sections below set out in full how zovmac handles personal information. Please read them carefully.

Thank you for choosing and trusting zovmac. This policy explains in full how zovmac Inc. ("we", "us", or "the Platform") collects, processes, stores, and protects your personal information. Protecting user privacy is a core principle for us; at the same time, delivering high-quality, personalized service requires us to process certain necessary data in a compliant manner.

If you continue to access and use the Platform after reading this policy, you are deemed to have understood and agreed to the data practices described here.

To provide and continuously improve our services, we collect several categories of information, primarily the following:

Information you provide

  • Basic account information:Registration details such as your name, email address, phone number, and login password.
  • Identity verification documents:Where required for regulatory compliance or security verification, we may ask you to provide a valid government-issued ID.
  • Payment information:Payment data such as your card number and billing address (typically encrypted and handled by our payment partners).
  • Communication records:Calls, live chats, emails, and other correspondence between you and our support team.

Information collected automatically

  • Access logs and device data:Technical information such as your IP address, browser type, operating system version, access times, and pages visited.
  • Resource usage data:Compute usage generated while you use a cloud host (CPU load, memory usage, network traffic, and so on), used mainly for billing reconciliation and service monitoring.

We use the information we collect lawfully and reasonably to keep our services running smoothly, primarily for the following purposes:

  • Service delivery:Processing orders, activating cloud host instances, and handling day-to-day account management.
  • Security:Detecting and blocking fraud and abuse (including unauthorized mining and malicious attacks) to keep the Platform safe and stable.
  • Service improvement:Analyzing usage data to continuously improve infrastructure allocation efficiency and network experience.
  • Legal obligations:Filing taxes, cooperating with regulatory reviews, and meeting other legal responsibilities.

To keep the Platform running, we may disclose some of your information to third parties in the following specific situations:

  • External service partners:Providing necessary information to organizations that help us operate, including payment processors, data center operators, and analytics providers.
  • Within our corporate group:Sharing data as needed among zovmac affiliates to keep the experience consistent across products.
  • Legal requirements:Where judicial, administrative, or law enforcement authorities request data through lawful process, we will cooperate as required by law.
  • Major business changes:In the event of a merger, reorganization, spin-off, or asset transfer, user data may transfer as part of the business assets.

We use cookies, web beacons, and similar technologies to recognize your sign-in status, save your preferences, and analyze site traffic. You can manage or disable cookies in your browser settings, though doing so may prevent some Platform features from working properly.

If you continue to access and use the Platform after reading the above, you are deemed to have agreed to our reasonable use of these tracking technologies.

We use industry-standard physical safeguards, technical security measures, and internal management processes—such as HTTPS encryption in transit and least-privilege access control—to protect the integrity and confidentiality of your data.

Transmission over the internet carries inherent risk, and we cannot guarantee the absolute security of every data transfer. Please be aware of this and assess the risk accordingly.

Under applicable law, you may have the right to access, correct, or request deletion of your personal information. Most of this can be done yourself in your account settings; if something can't be handled there, contact us through our official channels and we'll help.

Please note that for legal compliance or legitimate business needs—such as resolving disputes—we may still need to retain some historical records after an account is closed.

We may revise this policy at any time as our business evolves or regulations change. For significant changes, we'll notify you in advance by email or an in-platform message.

If you continue to access and use our services after an updated policy takes effect, you are deemed to have read and accepted the revised policy.

If you have questions, suggestions, or requests regarding this privacy policy—including requests to access, correct, or delete data—reach us at:

  • Email:support@zovmac.com
  • Support ticket:Sign in to your account and submit a privacy-related support ticket

We aim to respond in writing within 30 business days of receiving your request.